Absolute Satisfaction Guarantee
If you are not absolutely satisfied with a purchase made on MonarchHerbs.com,
for any reason, let us know. We will promptly replace the item or
give you a refund of its purchase price. It's that simple.
How to Return an Item
Please return items as soon as possible.
Write the reason for your return on the back of your packing slip.
Enclose the slip in the carton and wrap the package securely.
Send it to the return address on your shipping label.
13117 Boomer Lane
Austin, TX 78729
If you do not have your packing slip, please include the reason for return, along with your name, e-mail address, and phone number (so we may call you with questions) and send the package to the address above.
For your protection, please use UPS, FedEx or Insured Parcel Post for shipment.
A credit for the price of the item and applicable taxes will be applied to your credit card. Shipping and handling charges are NOT refundable unless a result of an error by Monarch Herbs.
If you are local, Monarch Herbs can exchange an item for you in person.
If you are not local, the returns center cannot process exchanges. If you have found another item on our site that you would prefer over the one originally ordered, please return the original item and place a separate order for the new item. We will notify you via e-mail when the return has been processed.
If you have questions about your return, please call (512) 639-9968 or e-mail MonarchHerbs@gmail.com. Be sure to include the information on your packing slip in your correspondence.